A repair shop is a place where one has to deal with a number of customers. In the same way, if you own a repair lab, you have to keep an eye on several ongoing processes. From inventory to billing, to employees, there’s a lot on your plate that you cannot handle and manage manually.
That is why you need to use repair shop software. It will help you streamline all the ongoing processes, saving you time and boosting efficiency. Let us dive into it and discuss that in detail.
1. Inventory Management
Managing inventory is one of the challenging tasks for most repair shop owners like you out there. If you are experienced enough to handle it, you can struggle a lot. The major is that most repair business owners rely on or use manual methods to manage inventory. This can include using paperwork, registers, etc., and this can have high chances of human errors too. In addition, you might waste several hours of a week doing that, which you could spend somewhere else for more productivity.
Therefore, you need to get rid of these manual methods and switch to repair shop software. This system sends you automatic notification alerts whenever you run out of stock. Moreover, you can reorder parts and accessories from your desired vendors and suppliers. You don’t have to look for their contact details every time you need to order something. This way, you can save a lot of time, and hassle, increasing efficiency.
2. Customer Communication and Management
Communication with your customers plays a vital role in growing your repair business. Unless you don’t get back to their concerns on time, they will not trust you. Also, they may not visit your shop ever. But there can be multiple calls, and messages at a time. As everyone is in a hurry these days, they want you to fix their gadgets like smartphones, computers, quickly. They also want you to update them regarding the status of repair.
However, you can manage customers like a pro with repair shop software. You can collect customer emails and phone numbers with just a few clicks. Then, whenever they walk again, you can quickly pull up their information.
This is not it; you can create repair tickets against every repair job. Then, whenever a repair task is completed, you can send notification alerts to customers. So, they would know when they need to visit you and will not disturb you by calling, and messaging.
3. Employee Handling
Your employees are the ones that can make your business or take it to a standstill. If they are trained, experienced, and professional enough, they cannot benefit your business in any way. Thus, you need to find out who is going to stay and who is not in the near future.
One way is to keep an eye on their performance. But the fact is that you cannot be there at your shop all the time, if you have multiple outlets. Similarly, you cannot rely much on any of the employees (whether they are sincere or not). Also, some of them may try to dodge you by lying about their work hours and productivity or commit theft. According to studies, every year, employee theft costs businesses around $50 billion. So, what to do then?
To solve this problem, you need to look no further and use top of the line software for repair shops. It will track your staff members and employees’ check-in, check-out times, their productivity, and how many devices they have repaired in a day. Based on that, you can process their payrolls and calculate their commissions easily. Moreover, the system can keep track of your finances. This way, none of your employees would dare to steal from your drawer.
4. Simple Payments
Getting timely payments is again a challenge for repair shop owners. It happens that customers visit you, get a repair job, but don’t have all the cash with them. Also, some of them want to pay you using credit, or debit cards. By using repair store software, you can offer multiple payment options to the customers.
They can clear their remaining dues through partial payments, making it easy for both the parties. Even if they forget about it, the software can send reminder notifications to them. So, there will be no more late payments. Along with that, you can take their digital signatures on your store’s terms and conditions. It will help you avoid any issues or arguments in the future, about quality of repair and accessories.
Final Words
If you want to run your repair shop like a pro, and streamline all the processes, you cannot rely on manual methods. Instead, you need to go for automation and use the best available software for your repair shop. Hopefully, you enjoyed reading this post and can transform your business soon.
